Client Service Level Agreements

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The idea behind Hobs’ Service Level agreement is to ensure that we keep our promise of offering you only the highest levels and standards of service. This agreement is our guarantee of the quality of service that you can expect. It clarifies prices, procedures and the range of services to be offered and underpins our working partnership with you.

Benefits of having a service Level agreement with Hobs include the following:

  • A single, dedicated supplier for all your reprographic requirements
  • A structured document against which to monitor our performance and measure the value of the services provided
  • Agreed performance parameters that we will work to
  • A clear understanding of the actual range of services that Hobs will provide
  • A gateway to further services with which clients may not yet be familiar
  • Regular reviews of service levels and performance standards.